You can cancel any booking from My Bookings. Before you confirm, we show you the exact fee and the exact amount going back to your card — the same figures we then charge and refund.

1. Cancellation fees

The fee depends on how much notice we get before your scheduled pickup time. It is a share of the fare you booked; everything else is refunded.

When you cancel	Cancellation fee	You get back
More than 1 hour before pickup	No fee	Full refund
Within 1 hour of pickup, or after the pickup time	100%	No refund

Fees may vary by country. The figures above are the ones in force for your market and are the ones the cancellation screen quotes you.

2. How refunds are paid

The refund amount is recorded when the cancellation is confirmed and reviewed before it is sent to the card used to pay. Once sent, your bank typically takes 5-10 business days to show it. We cannot refund to a different card or payment method.

3. Changes instead of cancelling

If your plans move rather than disappear, contact us before cancelling — we will do what we can to move the booking rather than charge you a late-cancellation fee.

4. If we cancel

If we cannot supply a chauffeur for a confirmed booking, you are refunded in full, with no fee, whatever the notice.

5. No-shows and waiting time

A booking where the passenger does not appear at the pickup point, and cannot be reached, is treated as a cancellation at the time of pickup and is not refunded. Airport transfers include free waiting time from the tracked landing time.

6. Contact

Questions about a cancellation or a refund? Email [email protected]. These terms sit alongside our Terms of Service.