1. Who you contract with

TheLimoLane is operated by CloudVigil AB, organisation number 559588-0393, VAT SE559588039301, c/o UZMA NAZ, Lofotengatan 2 LGH 1501, 164 33 Kista, Sweden. In these terms, "TheLimoLane", "we", "us" and "our" mean CloudVigil AB.

By creating an account, signing in, requesting a quote, applying as a partner, accepting a ride, or making a booking, you agree to these Terms, the Privacy Policy and the Cancellation Policy. If you book for another passenger, you confirm you are authorised to accept these terms on their behalf.

2. Our role — we arrange the ride, we do not provide it

TheLimoLane is a booking and technology platform for chauffeur services in Stockholm. We arrange the ride for you. We do not provide the transport itself. Every ride is performed by an independent, locally licensed chauffeur company — never by TheLimoLane, and never by TheLimoLane employees.

TheLimoLane is not a transport company, a taxi operator, or a carrier. We give you a place to book, a fixed price, a payment flow, and one point of contact from booking to arrival. The chauffeur company that accepts your ride is responsible for the vehicle, the chauffeur, its licences, permits, insurance, local transport compliance and the safe performance of the ride.

We check that every chauffeur company on the platform holds the licences and insurance its own city requires before it can be offered a single ride, and we keep checking while it is with us.

Which company will carry you is not settled when you book. Your ride is offered to the licensed companies available for it, and one of them takes it — so we confirm the company, the chauffeur, the vehicle and its registration to you before pickup, not at checkout.

3. Booking and Payment

All bookings are subject to availability. Quotes are guaranteed only for the time shown on screen, usually 30 minutes. A ride is not secured until the booking is confirmed and the payment flow has succeeded.

Minimum booking lead time: 2 hours before pickup
All prices are in EUR (€) and include applicable taxes
You must provide accurate pickup, destination, passenger, flight, luggage and contact details
Wrong or incomplete details may cause delay, extra charges, cancellation or no-show treatment

4. Cancellation Policy

Cancellations made more than 1 hour before the scheduled pickup time are refunded in full to the card used to pay. Within the last hour before pickup, and after the pickup time has passed, the booking is non-refundable. The exact refund is shown before you confirm a cancellation, and the current terms are set out in our Cancellation Policy.

5. User Responsibilities

Users agree to:

Provide accurate booking information
Be ready at the pickup location at the scheduled time
Treat chauffeurs and vehicles with respect
Not engage in illegal activities during the ride
Pay for any damages caused to vehicles
Ensure every passenger follows these terms

6. Partner and driver responsibility

Partners and drivers are independent professionals. They must hold all licences, registrations, permits, insurance, vehicle approvals and tax registrations required for their market and keep them valid. Partners are solely responsible for employment, contractor, payroll, tax, insurance, vehicle, safety, roadworthiness, local transport-law and passenger-care obligations relating to rides they accept.

Accepting partner terms, accepting a ride, or using the partner/driver app confirms that the partner and driver accept these obligations and indemnify TheLimoLane for breach, missing permissions, claims, fines, penalties, taxes, damage or misconduct caused by them.

7. Limitation of Liability

To the maximum extent permitted by law, TheLimoLane is not liable for indirect loss, loss of profit, missed flights, missed connections, missed meetings, reputational loss, consequential loss, or events outside our reasonable control.

To the maximum extent permitted by law, our total liability for a booking is limited to the platform fee we retain for that booking, or if that cannot be separated, the amount you paid for that booking. Nothing excludes liability that cannot legally be excluded, including mandatory consumer rights.

8. Law and Contact

These terms are governed by Swedish law, subject to mandatory consumer protection rules that apply in your country of residence. Contact us first at [email protected].

Terms of Service