Controller

The data controller is CloudVigil AB, organisation number 559588-0393, VAT SE559588039301, c/o UZMA NAZ, Lofotengatan 2 LGH 1501, 164 33 Kista, Sweden. Contact [email protected] for privacy requests.

1. Information We Collect

We collect information you provide directly:

Name and contact information (email, phone number)
Pickup and drop-off locations
Payment information (processed securely via Stripe)
Flight information for airport transfers
Communication preferences
Partner and driver onboarding documents where applicable
Device, security and anti-abuse signals used to protect quotes and sign-in

2. How We Use Your Information

We use your information to:

Process and fulfill your bookings
Communicate about your rides and account
Provide customer support
Improve our services
Send promotional communications (with your consent)
Comply with legal obligations

3. Information Sharing

We share your information with fleet partners and chauffeurs only as necessary to fulfill your booking. We also share data with payment providers, hosting providers, support tools, analytics providers where enabled, and authorities where legally required. We do not sell your personal information.

4. Data Security

We implement industry-standard security measures to protect your data. Payment information is processed through Stripe and is never stored on our servers.

5. Your Rights (GDPR)

Under GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Request deletion of your data via our account deletion request page
Object to processing
Data portability
Withdraw consent at any time

6. Cookies

We use essential cookies to operate the service — signing you in, keeping your booking together, and remembering your cookie choice. These are necessary for the site to work and are always set.

We also use Google Analytics to understand how the site is used, so we can improve it. Analytics cookies are only set if you accept them when asked, and nothing is measured before you do. You can change your mind at any time by clearing this site's data in your browser, which makes us ask again.

We do not advertise, we do not use remarketing or advertising cookies, and we do not sell or share this information with anyone.

7. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Booking and accounting records may be retained for 7 years for tax and accounting purposes.

8. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at [email protected]

Privacy Policy