Delete your account
You can request deletion of your TheLimoLane account and associated personal data at any time. We will process verified deletion requests according to applicable privacy, tax, accounting, fraud-prevention, and safety obligations.
How to request deletion
Email us from the address connected to your account at [email protected] with the subject line Account deletion request. Include the email address or phone number used for your TheLimoLane account so we can verify and locate it.
What will be deleted
- Your account profile and sign-in access
- Saved addresses and contact preferences
- Saved payment method references stored by TheLimoLane
- Device tokens used for push notifications
- Uploaded documents or profile content where no legal retention rule applies
What may be retained
Some records may be retained for a limited period where required for tax, accounting, dispute resolution, fraud prevention, regulatory compliance, or ride safety. For example, booking invoices and payment records may need to be retained for statutory accounting periods.
Processing time
We will confirm receipt of your request and may ask for information needed to verify account ownership. Verified requests are processed as quickly as possible and within the time limits required by applicable law.